Contact!

The Highways Authority contractor who look after the A34 have been in touch to say let us know who's going to be answering the question (you didn't think we'd get an answer first time, surely?)

29 August 2012

Dear Mr Stead, 

 H.A.I.L. Reference number: 13349413. 

 Thank you for contacting the Highways Agency Information Line (H.A.I.L.). The Highways Agency is responsible for operating, maintaining and improving the Strategic Road Network in England on behalf of the Secretary of State for Transport. This consists of the Motorway network and the Major Trunk roads. A map of the roads for which we are responsible can be found HERE. 

 Your complaint has been forwarded to Area 3 EnterpriseMouchel, as we are the Managing Agent Contractor, and we are responsible for the A34. Please note that you will not receive any additional correspondence regarding your enquiry from HAIL now that this has been passed onto us for investigation. 

 Unfortunately I cannot answer your complaint immediately. This has been sent to the appropriate team/person responsible for further investigation to be completed. A member of the Customer Service Team will be in further contact with a full response, within 10 working days. 

 Yours sincerely 
 ... 

Customer Service Co-ordinator Area 3